Privacy Policy

When you submit the quote form, contact form or estimator, we collect the details you choose to give us — typically your name, company, email, phone number and information about your project. Our servers also record standard technical data (such as IP address and browser type) for security and to keep the site running.

We use your information solely to respond to your enquiry, prepare estimates and quotations, deliver the work you ask us to, and keep records of our correspondence. We do not sell your data, and we do not use it for unrelated marketing without your consent.

We share information only with the service providers that help us operate — for example our email and hosting providers — and only as far as needed to run the site and reply to you. We may disclose information where the law requires it. Any AI assistant on this site is used to help answer your questions and is not used to make automated decisions about you.

We keep enquiry and project records for as long as we have a working relationship and for a reasonable period afterwards to meet our legal and accounting obligations, then delete them.

Under UK data protection law you have the right to access the personal data we hold about you, ask us to correct or delete it, and object to certain processing. To make a request, email us at enquiries@aquatechcivils.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

This site uses the cookies it needs to work. With your permission, it also uses Google Analytics (through Google Tag Manager) to understand how the site is used and which pages lead to enquiries. Analytics cookies are only set if you accept them in the cookie banner, and you can change your choice at any time with the “Cookie settings” link at the foot of every page. If you decline, Google receives only cookieless signals that cannot identify you. The map on our contact page is provided by Google Maps and only loads if you choose to show it; Google then sets its own cookies under its privacy policy.